Specific terms and conditions of the SHARK Helmets 5-year warranty (2 statutory years + 3-year extension at no cost) and 6 months for the accessories (batteries, chargers, antennas, microphones, headsets)
You recently purchased a SHARK helmet for your safety and leisure. It has been designed with the greatest care to satisfy your every requirement. For your safety, and that of your passenger, be sure to respect all the necessary rules of caution when using your motorcycle.
The SHARK Helmets 5-YEAR warranty guarantees the initial purchaser that any potential manufacturing fault or material defect will be covered.
LIMITATIONS
If during the warranty period (5 years from the date of purchase) an item covered under the warranty were to occur, SHARK via its sales network agrees to repair or replace any defective components up to the actual helmet purchase value. Any labor costs involved are normally paid by the SHARK Helmets network yet must still be submitted for approval prior to carrying out the work.
EXCLUSIONS
This warranty only covers problems arising with materials or manufacturing. SHARK Helmets cannot under any circumstances be held liable as regards the product in the following cases:
Any damage subsequent to:
- 1) a fall or accident
- 2) a technical modification introduced by the user or a third-party (glue, adhesives, paint, screws, etc.),
- 3) use of or contact with: harmful chemical products (including methylated spirits on the visor treatments), or an intense heat source,
- 4) improper use: atypical conditions (e.g. underwater), lack of maintenance or care
- 5) ageing due to normal wear of: the inner fabric or foam, the exposed external parts, or the visor (scratches, marks, etc.),
- 6) abnormal and prolonged exposure to ultraviolet light, especially for decorative colors.
- 7) fluorescent colors (paint and/or decal) on some SHARK Helmets models may fade with time and when repeatedly exposed to external elements. This is not considered a default and therefore not covered by warranty.
Adopt the right reflexes for the preservation of your helmet.
Fluorescent colors may alter with time and exposure to light. To diminish such impacts and keep the original colors of your helmet, SHARK Helmets recommends you store your helmet protected from light and avoid long exposure of your helmet under direct or indirect UV light.
- 8) Paint damaged by sitting on top of the protective helmet
- 9) Claims of paint defect on helmets with more than 2 years
Moreover, SHARK Helmets cannot subjective considerations related to helmet use as defects covered under the warranty, namely: issues regarding comfort, size, noise or whistling, aerodynamics, etc.
SHARK Helmets cannot be held liable for the temporary non-availability of the helmet while upgrades are being performed to meet the owner's satisfaction.
In all circumstances, the maximum warranty period is 5 years. Replacement of a component during this period of validity does not extend the duration of coverage.
PROCEDURES
All warranty claims must be filed with the SHARK Helmets dealer that sold the helmet.
For a warranty claim to be considered valid, the purchaser must notify the dealer of the problem encountered and send the defective helmet, along with the warranty card completed at the time of helmet purchase.
This warranty does not deprive in any way the purchaser from exercising the statutory rights granted in national-level directives.
The effects of this specific limited warranty shall cease after a period of 5 years from the date of purchase. Once this period has elapsed, should you continue to regularly use the helmet, you would be advised to replace your helmet in order to benefit from optimal protection and comfort. More specifically, certain external factors, like general wear, various types of shocks, could diminish the safety characteristics of this essential piece of protective equipment.
LIMIT
SHARK Helmets reserves the possibility to undertake work within the terms of this warranty using replacement parts from the most recent version, provided compatibility with the model, and moreover is unable to guarantee a perfect match with paint colors or decorative features associated with specific production runs and/or limited editions. In addition, the natural fading of colors over time can cause a mismatch when adapting spare part colors.
If SHARK Helmets is unable to carry out the repair for technical reasons or due to a component being out of stock, the company hereby agrees to make the customer an advantageous offer, in taking into account the age of the helmet, that consists of either an identical new helmet or an equivalent model manufactured at the time of the repair request should the original model no longer be available.