Your SHOEI helmet is covered under warranty for five years from purchase date or seven years from the date of manufacture, whichever comes first. The warranty covers all manufacturing defects. Please note that damage caused by the consumer, (i.e. dropping the helmet), etc., is not covered under warranty.
We will fulfill all SHOEI sticker requests for North American residents. If you are not a resident of North America, please direct your request to your nearest SHOEI distributor.
Yes, SHOEI does offer racer support.
1. Measure your head size. To do this, pass a tape measure horizontally around your head at a height of about one inch (2.5cm) above your eyebrows. When done properly, you will have measured the largest part of your head.
2. Check your measurement with the helmet sizing chart (can be found under the helmets section, after selecting the model you are interested in), and select the closest size. As the helmet may not always exactly meet your head size, and your head measurement may fall between two sizes, first try on the smaller size.
3. Expand the helmet opening by pulling outwards on each chinstrap, and slide your head into the helmet. Pull the chinstraps only, not the chinstrap covers, as pulling on the covers may rip them. If the helmet is not tight, it is too big for you. If you are unfamiliar with helmets you may be reluctant to pull the helmet down, as it may feel too tight. Even if the helmet is difficult to put on, please use the smallest helmet possible. The helmet should feel snug.
4. Now that the helmet is on:
• Check that the helmet inner lining fits snugly all around your head.
• Check that the top pad presses on the top of your head.
• Check that the cheek pads press up against your cheeks. When you open and close your mouth, you should drag your teeth along the inside of your cheeks.
• Check to make sure that you cannot easily slide your finger into the helmet along the side of your temple.
• Hold the helmet with one hand on each side. Without moving your head, try to move the helmet up and down, and side to side. You should feel the skin of your head and face being pulled as you try to move the helmet. If you can move the helmet around easily, it is too big. Try a smaller size. Please note that during this check, the chinstraps should be properly fastened.
The model of your helmet is listed on the chinstrap cover, opposite the D-Rings, on the vinyl portion of the cover.
The model of your shield can be found on the top left corner (when looking at the front of the helmet). Examples; CX-1, CX-1V, C-10.
Parts for your helmet can be purchased from the SHOEI parts store. If your helmet model is not listed, it is because the helmet was discontinued more than seven years ago, and parts are no longer available. Some parts, such as helmet shields, visors, etc, can be purchased from your local SHOEI dealership.
The Hornet X2 and VFX-W helmets utilize plastic visor screws to facilitate easier visor break away in the event of an impact. This function can help reduce twisting forces in the event of an accident.
The Snell number is located on a sticker under the center pad of your helmet. For example: MJ 241907
The Production Date is located on a sticker under the center pad of your helmet. For example: 150919 means September 19th of 2015.
Yes, SHOEI produces completely different helmets for different markets around the world. Not only are the physical shape and fit of the helmets different for the various markets, but homologation standards vary as well. Since the homologation standards vary by country, a helmet produced for one market may not be legal for use in another. SHOEI recommends that our customers purchase helmets only from authorized SHOEI dealers within their own country to ensure homologation compliance.