Exchange Policy

We want you to be completely satisfied with your purchase. If you need to return an item, we're here to help - to ensure quick and successful processing, the following conditions must be met:

You may request a return within 30 days of delivery, as long as:

• The product is in new, unused condition
• The product is in the original manufacturer packaging
• The product has not been assembled, installed, or modified in any way

We are unable to accept returns for the following:

• Items marked "Non-Returnable" on the product page
• Wheel & Tire Packages
• Custom or made-to-order products
• Items that have been used, altered or modified
• Items returned without original packaging or labels
• Returns submitted more than 30 days after original delivery
• Items damaged in transit (For these, please submit Damage Claim)

If you believe the return is due to a product malfunction or shipping error, please provide:

• Clear photos or video showing the issue
• A photo of the part number on the item or box
• Your vehicle info or other fitment details (if applicable)

Once received, our team will review and determine the root cause of the issue:

• If the provided information confirms that there was a fulfillment mistake or product malfunction, we'll issue a full refund and cover return shipping
• If no issue is found with the product or fulfillment, we can still process your return; however, the original shipping and return shipping costs will be deducted from your refund.

Return shipping cost is not a flat fee - it varies by:

• Product size, weight, and dimensions
• Return warehouse location

If you are responsible for the return:

• We will calculate the return shipping fee upon approval.
• You will receive a prepaid return label, and both original and return shipping costs will be deducted from your refund.

Once all required information is submitted by you and your request is accepted:

1. We will submit a return request to the vendor
2. It may take up to 3 business days to receive a Return Merchandise Authorization (RMA) number with your QR code for prepaid return shipping label
3. Once you receive the QR code and return instructions, Take the package with the item to your nearest staffed FedEx location. Show the QR code to the FedEx associate — they will scan it from your mobile device to print the return label and receipt. Drop off the package at the FedEx location
4. You can find the closest FedEx store by entering your address or ZIP code at https://local.fedex.com/en.
5. In some cases, we may not require the product to be returned. If so, you’ll be notified by email.

Important: If you're returning multiple items, you must confirm that the correct RMA and label is used for each product. If you ship the wrong item to the wrong facility, your refund or replacement will not be processed.

6. Once the item is received by the vendor, please allow up to 5 business days for inspection
7. After inspection, we will issue your refund or process the replacement

We understand that waiting can be frustrating, and sometimes you may need a replacement more quickly. In such cases, we offer the option to place a new order immediately, with payment required upfront. Once the original item is returned and confirmed eligible, we will issue a refund for the original order

Please note: We do not cover expedited shipping costs for any replacement orders - even in cases where MOTORCYCLEiD is at fault. We do not ship free replacements before the original item is returned and received. If you need a faster resolution, you're welcome to place a new order up front and request a refund for the original once it's returned and approved.

If you'd like to take advantage of this faster replacement option, please contact us after placing your new order. This helps us link your replacement with the return and ensures your original order is refunded correctly - while avoiding any duplicate shipments.

For items requiring freight, LTL shipping, or international/non-continental US shipping:

• Returns are accepted, but return shipping costs may be significantly higher than standard returns
• Refunds will be reduced by the estimated cost of freight, which may exceed the product value
• Return coordination is the customer's responsibility unless the return is due to a MOTORCYCLEiD error, in which case a return shipping label will be provided

Important: If you believe you received the wrong item, do not refuse the freight delivery. Please accept the shipment and contact us right away to initiate the return process.
Refusing delivery may result in additional shipping charges or delays in resolving the issue.

Your return may be denied and the product returned to you at your expense if:

• The product shows any signs of installation or use
• The original manufacturer packaging is missing, or labels have been removed
• The product is returned damaged due to incorrect or incomplete packaging
• The item is returned outside the 30-day window from the original delivery date
• The item is returned without proper RMA or shipping instructions
• Freight items are returned using standard ground shipping methods

While rare, return packages can be lost or damaged in transit. In such cases, please note:

• CARiD is not responsible for packages that are lost or arrive damaged during the return process.
• However, we'll gladly assist you in filing a carrier investigation to help resolve the issue.
  Important: This process may take some time and can delay your refund or replacement.

To help avoid issues, please ensure:

• The item is securely packed with all original inner and outer packaging
• Fragile or heavy items are especially well protected to prevent shipping damage