Damaged or Defective Item(s) Policy

We understand how frustrating it is to receive a damaged or defective product. We're here to help you through the process and ensure you get a proper replacement as soon as possible.

• To start a damage claim for ground shipping, specific photos are required for digital inspection by the shipping carrier or manufacturer.
• In rare cases, the item may need to be picked up for a physical inspection. Until notified, please keep the product and all original packaging in your possession. Do not install, assemble, or modify the item.
• The item must remain at the original shipping address where delivery occurred. Do not move or forward the package to another location
• Missing any of the required photos will prevent us from starting your claim.
• There are additional requirements for products that ship freight. For more information, click here.

Each of the following images is necessary to submit your claim:

1. Photos of the inner packaging
2. Photos of each side of the shipping box
3. A photo of the shipping label
4. Close-up photos showing the damage
5. A photo of the item inside the box with cushioning materials
6. A photo of the entire item

• For the fastest service, please submit your damage claim through our Self-Service portal.
• Alternatively, you can contact us via phone, chat, or email to start the process.
• The sooner you provide the required photos, the quicker we can begin the inspection and replacement process.

• After receiving your photos, we will submit them to the shipping carrier or manufacturer for inspection.
• If a physical inspection is needed, you will be notified with further instructions.
• Replacement will be processed only after the claim is approved by shipping carrier and the item is either physically inspected (if required) or the digital inspection is complete. This process may take up to 14 business days.
• Please note: We do not cover expedited shipping costs for any replacement orders. We do not ship free replacements before the original item is inspected and approved by the shipping carrier or manufacturer.
• We appreciate your patience as this process can take some time to ensure proper handling.